Please take a moment to read answers to the most common questions below before contacting us. If you cannot find an answer to your question here or the FAQ page, please use the form at the bottom of this page. 

When will my order be shipped?
You will receive an e-mail confirmation once your product has been shipped.

Why have I not received an order confirmation?
When you have placed an order and finished the payment process, you should receive a confirmation e-mail within a couple of minutes. It is therefore importanat to make sure that the e-mail you have entered is correct and to check your spam box if you cannot find the e-mail. If you have not received the confirmation e-mail, please contact us before you make another purchase so we can check whether your order is in our system or not.   

How long does it take until I receive my order?
Standard delivery will take 4-6 days within Europe and 7-14 days for the rest of the world. Please note that customs and cleareance may delay your package in certain countries.

What is my size?
You can see your size by measuring the circumference of your wrist. There are 4 sizes to choose from:

Extra Small (XS): 15 cm - 16.5 cm / 6.3” - 6.5”
Small (S): 16.5 cm - 18 cm / 6.5" - 7.1"
Medium (M): 18cm - 19.5cm / 7.1" - 7.7"
Large (L): 19.5cm - 21cm / 7.7" - 8.3"

The cm/inch range shows the circumference of your wrist. For example, if your wrist is 17 cm, your size is Small. For detailed information on how to size your wrist, see our sizing document.


We strive to answer all questions within 24 hours on all business days. Please note that weekends and holidays will have a longer respond time. If you want to get in touch, send a e-mail to or use